1. How would you describe the nature of your business? *
Primarily product distributionPrimarily a repair workshopPrimarily a manufacturer of finished medical devices

2. How did you learn of ADENSYS? *
Personal contact from a representativeRecommendation from a colleagueThrough internet searchOther

3. How often do you need to buy spare parts for handpiece repairs? *
Every weekOnce a monthLess often than once a month

4. What would be the most convenient way to order spare parts for you? *
Primarily product distributionPrimarily a repair workshopPrimarily a manufacturer of finished medical devices

5. What two factores are most important when choosing a supplier for spare parts? *
Primarily product distributionPrimarily a repair workshopPrimarily a manufacturer of finished medical devices

6. Product quality: how satisfied are you with the quality/reliability of ADENSYS products? *
Primarily product distributionPrimarily a repair workshopPrimarily a manufacturer of finished medical devices

4. What would be the most convenient way to order spare parts for you? *
Primarily product distributionPrimarily a repair workshopPrimarily a manufacturer of finished medical devices

7. Consulting/know-how: how satisfied are you with the ability of ADENSYS representatives to give
you advice or answers to technical questions? *
Primarily product distributionPrimarily a repair workshopPrimarily a manufacturer of finished medical devices

8. Price-for-value: are you satisfied with the overall value of the ADENSYS product offering? *
Primarily product distributionPrimarily a repair workshopPrimarily a manufacturer of finished medical devices

9. Speed of service: how satisfied are you with the speed with which ADENSYS is able to
fulfill your orders? *
Primarily product distributionPrimarily a repair workshopPrimarily a manufacturer of finished medical devices

10. Customer / warranty service: are you satisfied with the service level provided by ADENSYS
employees in your dealings with us, particularly for warranty handling? *
Primarily product distributionPrimarily a repair workshopPrimarily a manufacturer of finished medical devices

11. Do you have any other feedback for us?